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FAQ

Can I cancel my order?

Unfortunately, we can not cancel orders, however, if you have made a mistake, please contact us within two hours of ordering, and we will work with you to resolve this.

Can I return my item if I am unhappy with it?

We are totally confident of the quality of our items and hope that you love them as much as we do. 

If for any reason you are unhappy with your order, please contact us at natalie.peall@oliverandalexander.co.uk to arrange return of your item. Please send pictures of any faults if possible.

We accept returns sent within 14 days of delivery. The item must be unworn and in a sellable condition (unless faulty).

Can I exchange my item?

Short answer? Yes!

As a small business, we are happy to offer a personalised service to help you find the right size for you. We encourage you to take us up on this offer, to minimise hassle of returns by contacting us at the email address above.

We accept exchanges sent within 14 days of delivery. The item must be unworn and in a sellable condition. 

How do I know what size to order?

As a rough guide, the women’s range equates to:

XS 8-10
S 12
M 14
L 16
XL 18
XXL 20-22

We recommend sizing up on the sweatshirts if you prefer a looser fit, the hoodies are a generous fit and should be true to your usual size.

When will my item arrive?

All our printed and embroidered t-shirts, hoodies and sweatshirts are made to order, and have a 1-2 week lead time before dispatch.

All other items will be packed and dispatched within 3 working days

All orders are sent via Royal Mail, in eco friendly packaging wherever possible.

Who do I contact if I have a question?

If you have a general question about O&A, you can chat to us on our Facebook or Instagram account. If your query refers specifically to an order, please contact natalie.peall@oliverandalexander.co.uk 

Do you ship abroad?

We ship worldwide!

Do you offer gift wrapping?

If your order is a gift, please let us know and we will exclude the invoice. We can also add a custom note inside the box with the wording of your choice, simply leave us a note at checkout with your desired message. All our orders are beautifully gift wrapped as standard.

How can we/ I work with Oliver and Alexander?

If you have a product you think would fit with our brand, please drop us a note at natalie.peall@oliverandalexander.co.uk to chat more!

Do you offer wholesale?

We would be happy to discuss your wholesale requirements on our printed and embroidered products, please email natalie.peall@oliverandalexander.co.uk to discuss in greater details. Unfortunately we can not offer wholesale on our handmade leggings and rompers at this time.