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Return Policy

Returns:

We are totally confident of the quality of our items and hope that you love them as much as we do. 

If for any reason you are unhappy with your order, please contact us at customerservice@oliverandalexander.co.uk to arrange return of your item within 14 days of delivery. Please send pictures of any faults if possible.

Your refund will be processed within 7 working days of receipt of your parcel.

We will refund your postage costs in sending your item back to you if the item is faulty.

Exchanges:

As a small business, we are happy to offer a personalised service to help you find the right size for you. We encourage you to take us up on this offer, to minimise hassle of returns by contacting us at the email address above.

We accept exchanges sent within 14 days of delivery. The item must be unworn and in a sellable condition. 

You will be responsible for the cost of postage on exchanges.

If your item is lost in the post on its way back to us, as you are the sender of the item, you will need to contact your shipping service to claim compensation for loss. We recommend obtaining proof of postage and sending your item via a tracked service.